- *Updated COVID Statewide Restrictions: November 17-December 14th, 2020*
- Washington State Vehicle and Vessel Sales Guidelines
The following tips and tools came from peers in this business sector and are not official local, state, or federal guidance.
peer to peer tips:
- Create COVID playbook and share with employees.
- Conduct COVID symptom screening for staff regularly.
- Communicate with employees about what you’re doing to care for their safety. Engage them in why and what you’re doing so they can articulate it well with customers.
- Maximize online resources to share with clients what they are seeing and buying ahead of time.
- Practice with employees what to say when a customer is challenging or not following business or state safety guidelines.
- Ensure clear signage in front of the business and within the business about safety requirements (e.g., maintaining physical distance of at least 6 feet between people).
- Run air purifiers and open windows.
- Offer hand sanitizer in multiple locations.
- Offer free masks if customer doesn’t bring one.
- Disinfect all touchable surfaces in vehicles and in office spaces between client meetings.
- Set up outside meet and greet spaces to avoid inside interaction.
- Increase online purchase and communication options.
- Install plexiglass barriers at service desks.
- Offer special hours for vulnerable populations.
- Wear gloves to handle objects passed to clients. Change gloves between clients.
- Have client put key in a plastic bag at drop off, and return key to them in the same bag.
- Cars are disinfected when brought in and again when returned (focus on high touch surfaces).
- Have sneeze guards/shields in place on all desks.
- Mark all floors clearly indicating where clients should stand.
- Use tech tools to minimize paper sharing and time with clients.
- Supply single use individually wrapped pens for each time something requires a wet signature.
- Employ people whose job entails sanitizing multiple times a day, not just morning and night.
- Limit demo rides to one client and one employee if needed and windows must be down.
- Use napkin dispensers as mask dispensers and have them throughout the facility.
- Keep high traffic doors propped open so there is no need to touch them to open/close.
- Remove all coffee and other items that would require cleaning between uses.
- Take some seats out of shuttle van to ensure driver and passengers are kept at distance.
Dealership Exposure Control, Mitigation & Recovery Plan
peer support message:
To be connected with peer support or technical assistance contact email@example.com.