tips and tools



state guidance:

federal guidance:

The following tips and tools came from peers in this business sector and are not official local, state, or federal guidance.

peer to peer tips:

  • Create a COVID playbook and share with employees.
  • Conduct COVID symptom screening for staff regularly.
  • Communicate with employees about what you are doing to care for their safety. Engage them in why and what you are doing so they can articulate it well with customers.
  • Practice with employees what to say when a customer is challenging.
  • Encourage employees to share with leadership about experiences they are having and any support they might need. 
  • Keep in mind the stress that employees and customers are experiencing and adjust expectations around the heightened stress.
  • Ensure clear signage in front of the business and within the business about safety requirements (e.g., maintaining physical distance of at least 6 feet between people).
  • Run air purifiers and open windows. 
  • Offer hand sanitizer in multiple locations.
  • Offer free masks if customer doesn’t bring one.
  • Have a clear space in a back room to put merchandise (like clothing) for 24 hours of disinfecting.
  • Offer curbside pickup.
  • Increase options for online purchases.
  • Offer no touch payment options.
  • Install plexiglass barriers at checkout stations.
  • Offer special hours for vulnerable populations.
  • Have a clear return policy plan in place.
  • Model health and safety practices and communicate clear expectations to staff and customers based on state guidance.

selected websites:

peer support message:

To be connected with peer support or technical assistance contact

additional tips: